Whether you’re merging, acquiring or rolling up operations, your communications must be fast, flawless and fully compliant. At Manzella, we help financial institutions lead customers and employees through change—without confusion, missteps, or loss of trust. We’ve supported countless successful bank acquisitions and conversions, and we know what’s at stake. From initial disclosure to final onboarding, we manage the details that others miss.

communication strategy

Communication Strategy & Timeline Management

  • Clear Messaging
  • Seamless Coordination
  • On-Time Delivery

Clarity, coordination, and control—every step of the way.
We develop clear, compliant messaging and manage every touchpoint across your conversion timeline. From FAQs and welcome kits to disclosures, digital notices, and branch signage, we align teams, vendors and regulators to ensure everything is delivered accurately, on brand and right on schedule.

 

data mapping and list versioning

Data Mapping & List Versioning

  • Data Integrity
  • Audience Accuracy
  • Secure Data Handling

Every field matters. Every file is reviewed.
We oversee the mapping and logic behind your data—ensuring the right message goes to the right customer at the right time. Our team works closely with your internal systems and trusted data partners to define account logic, validate outputs and maintain compliance throughout the entire process. Whether you're converting 500 accounts or 500,000, we manage the complexity so nothing slips through the cracks.

 

rebrand and visual identity rollout

Rebrand & Visual Identity Rollout

  • Consistent Branding
  • Confident Transition
  • Customer Trust

Make the transition feel intentional.
We help you unveil a new name, logo or brand identity with clarity and consistency. From signage and statements to branch materials and website updates, we keep the customer experience front and center.

 

targeted direct mail and email

Targeted Direct Mail & Email

  • Personalized Outreach
  • Secure Fulfillment
  • Timely Delivery

Versioned, secure, and built for banks.
We segment messaging by customer type, product and region to deliver hyper-relevant communications. Our team handles version control, data accuracy, personalization and fulfillment—compliantly and on time.

 

digital engagement and onboarding

Digital Engagement & Onboarding

  • Self-Service Tools
  • Omnichannel Experience
  • Customer Education

Meet customers where they are—online.
We create email nurture series, website hubs, landing pages and mobile messaging that walk users through account changes and next steps. Paired with in-branch support, it’s a smoother experience for everyone.

 

internal and staff facing support

Internal & Staff-Facing Support

  • Team Readiness
  • Clear Resources
  • Unified Messaging

Keep your team informed and equipped.
From internal FAQs to frontline scripts and employee onboarding materials, we help your staff feel prepared—so they can keep customers informed and confident throughout the transition.

Not Finding What You Need?

No two conversions are the same. Let’s talk about your specific needs—whether it’s a rebrand, system integration, customer migration, or full-scale merger. We’ll build a custom plan that ensures nothing gets lost in the shift.

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